All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Signin and track their orders from order history section in the account page.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the product page/shopping cart page/checkout page.
There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section.
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.
Express delivery
Express Delivery option available for select pincodes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days.
If there is a public holiday or Sunday, the TAT for express delivery will extend by another day.
Customers are advised to expect the delivery by the date mentioned under Express delivery option.
Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.
For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order. For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.
No, you can shop as a guest on www.tanishq.co.in if you do not want to register on this website. However, we strongly recommend that you register on www.tanishq.co.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.
You can edit your personal details by accessing the “edit details” section in Personal information section.
No, you can have only one account linked to a single e-mail address.
We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.
Orders once placed can only be cancelled prior to shipment. Refer cancellation policy
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details. Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return Policy.
You can call us on 1800-266-0123 and write to ecomsupport@titan.co.in to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section. For international orders, please check the International Order section under Return Policy.
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return policy for details. Call us on 1800-266-0123 or write to ecomsupport@titan.co.inwithin 7 days of receipt of the product to report the incident. For international orders, please check the International Order section under Return Policy.
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return policy for details. For International Orders, please check the International Order section under Return policy.
Australia | Bahrain | Canada | Germany | Italy | Kenya | Kuwait | Malaysia | Netherlands | New Zealand | Oman | Portugal | Qatar | Romania | Saudi Arabia | Singapore | South Africa | Spain | United Arab Emirates | United Kingdom | United States of America
For all international orders, your cart value should be minimum of $50 and maximum of $10000.
Gift Cards, Gold Coins, Silver Coins, Silver Jewellery and Loose Stones
Payments are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders. We would like to inform the following steps needs to be followed before reaching the payment gateway using your internationally issued credit card / debit card. "Select Payment Method ----> International Issued Cards -----> PAY FOR YOUR ORDER"
